Refund and Cancellation Policy – Accessi

Effective Date: July 30, 2026

Company Name: Accessi LLC

Company Address: 30 N Gould St, Sheridan, WY 82801, United States

Website: https://accessi.biz/

Email: lazar@accessi.biz

1. Purpose and Scope

This Refund and Cancellation Policy (this “Policy”) sets out the circumstances in which Accessi LLC (“Accessi”, “we”, “us”, or “our”) will cancel an engagement, reschedule a session, or issue a refund, and the process by which a client (“Client”, “you”, or “your”) may request one.

This Policy applies to all services purchased from Accessi, including accessibility auditing, usability testing, accessibility training, accessibility consulting support, consultation sessions, and conformance documentation (together, the “Services”).

This Policy forms part of the Terms of Service published at https://accessi.biz/ and is incorporated into every Order. Capitalized terms not defined in this Policy have the meaning given in the Terms of Service.

Where an Order, statement of work, or signed engagement agreement contains refund or cancellation terms that differ from this Policy, the terms of that document prevail in respect of that engagement only.

This Policy is published so that Clients, and the payment providers and financial institutions through which payments are processed, can identify in advance the basis on which refunds are and are not available.

2. Definitions

• “Order” means a proposal, quotation, order form, statement of work, service agreement, or written scope document accepted by Client, whether by signature, written confirmation, electronic acceptance, or payment.
• “Commencement” means the point at which Accessi begins substantive work on an Order, including scoping, environment configuration, page or screen inventory, tester assignment, or preparation of testing scripts.
• “Session” means a scheduled usability testing session, training session, consultation, or other appointment for which a specific date and time have been confirmed in writing.
• “Delivery” means the point at which a Deliverable is made available to Client, including by secure link, email, shared folder, or live presentation.
• “Business day” means a day other than a Saturday, Sunday, or public holiday in the State of Wyoming, United States.

3. General Principles

The following principles apply to all refund and cancellation requests.

3.1 Business-to-Business Engagements

The Services are supplied exclusively to businesses, organizations, public bodies, and individuals acting in a professional or commercial capacity, and are not supplied to consumers. Statutory consumer cooling-off periods, distance selling rights, and consumer cancellation rights do not apply. Nothing in this Policy excludes or limits any right that cannot lawfully be excluded or limited.

3.2 Correction Before Refund

Where Client identifies a material defect in a Deliverable, meaning a demonstrable failure of the Deliverable to conform in a material respect to the scope specified in the Order, Accessi’s primary obligation is to correct or re-perform the affected portion of the Services at no additional charge. This remedy applies in priority to any refund. A refund is considered only where correction or re-performance is not reasonably possible.

3.3 Reserved Capacity

Accessibility testing and training are delivered by a small number of specialist practitioners, including assistive technology testers whose availability is limited. When a Session is confirmed, that capacity is reserved exclusively for Client and cannot be resold at short notice. Cancellation charges reflect that reserved capacity and are a genuine pre-estimate of the loss suffered, not a penalty.

3.4 Digital Deliverables

Reports, recordings, written guidance, code samples, and conformance documentation are digital deliverables that cannot be returned once delivered. Once a Deliverable has been delivered, the corresponding fee is earned in full and is not refundable, except where Section 3.2 applies and correction or re-performance is not reasonably possible.

3.5 Currency

All refunds are calculated and issued in United States Dollars (USD), being the currency in which fees are charged. Accessi is not responsible for any difference in value arising from exchange rate movement between the date of payment and the date of refund.

4. Service-Specific Refund and Cancellation Terms

The table below summarizes the refund entitlement applicable to each Service. The narrative provisions in Sections 4.1 to 4.6 apply in addition to the table and prevail in the event of any inconsistency.

4.1 Usability Testing

Usability testing fees cover the reservation and time of a specialist assistive technology tester, the conduct of the Session, and the production of the recording and written report.

A tester is ordinarily assigned within two business days of payment being received. Client may confirm the assignment status at any time by contacting lazar@accessi.biz before requesting cancellation.

Where an Order includes multiple testing sessions, cancellation terms apply separately to each Session by reference to its own scheduled date.

Where an Order includes a retest, the retest must be requested and the remediated Target Property must be made available within thirty days of Delivery of the initial testing results, unless a longer period is expressly agreed in writing. A retest not requested within that period is forfeited, and no refund, credit, or partial refund is available in respect of it. The retest component of a package fee is not separately refundable.

Where an Order includes a consultation with the tester, that consultation is subject to Section 4.5.

4.2 Accessibility Audit

Audit engagements are charged on the basis of a deposit and a balance, or in accordance with the milestone schedule set out in the Order.

The deposit covers scoping, page and screen inventory, environment configuration, allocation of engineering and testing capacity, and preparation of the audit plan. Once Commencement has occurred, the deposit is earned and is not refundable.

Where Client cancels after Commencement but before Delivery, Accessi will calculate the fees attributable to work performed to the date of cancellation, based on time recorded at the rates applicable to the Order or, where the Order is fixed-fee, on the proportion of the agreed scope completed. Accessi will issue a written statement of that calculation. Any amount paid in excess of that figure, after retention of the non-refundable deposit, will be refunded.

Where an Order includes optional quality assurance testing as a distinct chargeable component that has not been commenced at the date of cancellation, the fee attributable to that component is refunded in full.

Where Client cancels after Delivery of the audit report, no refund is available. Where Client is dissatisfied with the audit report, Section 3.2 applies.

4.3 Accessibility Training

Training fees cover trainer preparation, curriculum adaptation, reserved delivery capacity, materials, and issuance of completion certificates.

Client may reschedule a training Session once at no charge, provided that written notice is given at least seven days before the scheduled date, and provided that the rescheduled date falls within ninety days of the original date. A second or subsequent reschedule is subject to an administrative charge of twenty-five percent of the training fee.

Where a training Session is delivered in person, any travel, accommodation, venue, or subsistence cost already incurred or contractually committed by Accessi at the date of cancellation is payable by Client in full, in addition to any cancellation charge under the table in Section 4, and is not refundable. Accessi will provide documentation of such costs on request.

Where fewer participants attend than the number specified in the Order, no reduction in fee or partial refund is available. Where more participants attend than the number specified, Accessi may charge for the additional participants at the rate set out in the Order.

Completion certificates are issued only to participants who attend the full Session. No refund or partial refund is available in respect of a participant who does not attend or who does not complete the Session.

4.4 Consulting Support

Consulting support fees cover technical review of accessibility allegations, technical assessment of the Target Property, and preparation of technical documentation, as described in the Terms of Service.

Commencement of a consulting support engagement occurs when Accessi begins reviewing the material supplied by Client. Once Commencement has occurred, the fee is earned in full and is not refundable, irrespective of the findings reached, the volume of documentation produced, or the outcome of the underlying matter.

For the avoidance of doubt, no refund is available on the basis that a complaint, demand letter, regulatory matter, or lawsuit was not resolved in Client’s favour, or on the basis of any settlement amount, judgment, fine, penalty, or legal cost incurred by Client. Accessi does not provide legal advice or legal representation and accepts no responsibility for the outcome of any such matter.

4.5 Consultation Sessions

Consultation sessions, including consultations bundled within a testing or audit package, may be rescheduled or cancelled at no charge with at least twenty-four hours’ written notice.

Where Client cancels with less than twenty-four hours’ notice, fails to attend, or arrives more than thirty minutes after the scheduled start time, the Session is treated as delivered and no refund, credit, or rescheduling entitlement arises.

Where a consultation is bundled within a package and is not used within ninety days of Delivery of the associated Deliverable, it expires without refund or credit.

4.6 Conformance Documentation

Where an Order includes preparation of an accessibility conformance report or a custom accessibility statement, the associated fee is refundable in full until the document has been issued to Client. Once issued, the fee is earned in full and is not refundable.

No refund is available on the basis that a third party, regulator, court, procurement body, or counterparty declines to accept or relies differently upon a conformance report or accessibility statement. Such documents record Accessi’s professional assessment at a point in time and are not a certification, accreditation, warranty, or guarantee.

5. Circumstances in Which No Refund Is Available

For clarity, and in addition to the terms set out above, no refund, credit, or partial refund is available in the following circumstances.

• Client disagrees with a finding, severity classification, or recommendation, where Accessi’s professional assessment is reasonable and within the scope of the Order.
• Client identifies accessibility issues that were not reported, where those issues fall outside the scope, standard, conformance level, platform coverage, environments, or date of assessment specified in the Order.
• Client receives a demand letter, complaint, administrative charge, regulatory enquiry, or lawsuit alleging digital inaccessibility, whether before, during, or after the engagement.
• Client incurs a fine, penalty, damages award, settlement amount, or legal cost in connection with digital accessibility.
• Client does not implement, partially implements, delays implementation of, or incorrectly implements a recommendation.
• The Target Property is modified, redeveloped, migrated, or replaced after the date of assessment, or a third-party component within it changes.
• An applicable accessibility standard, statute, regulation, judicial interpretation, browser behaviour, or assistive technology behaviour changes after the date of assessment.
• Client does not achieve an anticipated commercial outcome, including any effect on revenue, conversion, search engine ranking, brand reputation, or maintenance cost.
• Client’s internal circumstances change, including budget reduction, project cancellation, reorganization, change of personnel, or change of strategy, after Commencement.
• Client fails to provide access, information, credentials, feedback, or approval, causing the engagement to be delayed or unable to proceed.
• Client is unable to attend or participate for reasons within its own control.
• The engagement is terminated by Accessi for Client’s material breach, non-payment, unlawful conduct, or abusive, discriminatory, or harassing conduct toward Accessi personnel.
• Any amount that has been correctly invoiced and relates to Services already performed.

6. Inactive and Abandoned Engagements

Accessi reserves specialist capacity on the basis of agreed timelines. Where an engagement stalls because Client does not respond, the reserved capacity cannot be reallocated or recovered.

Where Client fails to respond to a written request for access, information, feedback, or approval for a period of thirty consecutive days, Accessi will send a written reminder. Where Client fails to respond within a further thirty days, Accessi may treat the engagement as abandoned.

On abandonment, Accessi will deliver any work product completed to that date, the engagement is treated as closed, all amounts paid are non-refundable, and any unpaid amounts for work performed remain due and payable.

Where Client subsequently wishes to resume an abandoned engagement, Accessi may agree to do so at its discretion, subject to current availability and to a revised Order reflecting current rates and any re-scoping required. Amounts previously paid are not automatically applied to the revised Order.

7. Cancellation and Termination by Accessi

Where Accessi cancels or terminates an engagement for a reason not attributable to Client, including because it is unable to allocate a suitably qualified tester or trainer, Accessi will refund all amounts paid in respect of Services not performed as at the date of cancellation, without deduction. Accessi’s liability in such circumstances is limited to that refund, subject to the Terms of Service.

Where Accessi terminates an engagement for Client’s material breach, non-payment, unlawful conduct, or abusive, discriminatory, or harassing conduct toward Accessi personnel, no refund is available and all amounts for Services performed to the date of termination remain due and payable.

Where performance is prevented by an event of force majeure as described in the Terms of Service, the parties will first seek to reschedule. Where rescheduling is not possible within a reasonable period, Accessi will refund amounts paid in respect of Services not performed, less any non-recoverable third-party costs already incurred and documented.

8. How to Request a Refund or Cancellation

All refund, cancellation, and rescheduling requests must be submitted in writing. Verbal requests, requests made during a call, and requests made through social media or third-party platforms are not effective.

To submit a request, send an email to lazar@accessi.biz with the subject line “Refund Request” or “Cancellation Request” and include:

• The Order reference, invoice number, or proposal name.
• The name of the organization and the person submitting the request.
• The Service concerned and, where applicable, the scheduled Session date.
• The reason for the request.
• Where a material defect is alleged, a specific description of the defect and the respect in which the Deliverable is said not to conform to the Order.

A request is treated as received on the business day on which it arrives at lazar@accessi.biz. Requests arriving outside business hours are treated as received on the next business day. The applicable cancellation window is calculated by reference to that date.

Accessi will acknowledge a request within two business days and will issue a written determination within ten business days of receipt, or within ten business days of receiving any further information reasonably requested from Client.

Where a request is declined in whole or in part, Accessi will state the reason and identify the provision of this Policy relied on.

9. How Refunds Are Issued

Approved refunds are issued within ten business days of the written determination.

Refunds are issued to the original payment method used for the transaction. Accessi does not issue refunds to a different card, a different bank account, a third-party account, or by any method other than the one used for the original payment, except where the original method is no longer available and Client provides written confirmation of an alternative account in its own name.

• Card payments processed by Stripe are refunded to the original card. Once processed by Accessi, the funds are ordinarily received within five to ten business days, depending on the issuing bank. The timing of posting to Client’s account is controlled by the issuing bank and is outside Accessi’s control.
• Wire transfer payments are refunded by wire transfer to the originating account. Bank charges, intermediary bank fees, and currency conversion costs associated with the refund are deducted from the amount refunded.
• ACH payments are refunded by ACH transfer to the originating account.

Refunds are issued net of any amount that remains due and payable by Client under any Order. Where Client has an outstanding balance, Accessi may set off the refund against that balance and refund only the remainder.

Where a refund is issued in respect of an invoice on which tax was charged, the tax element is refunded proportionately, and Accessi will issue a corresponding credit note.

Accessi does not issue refunds in cash, in cryptocurrency, in the form of gift cards, or as credit toward a future engagement unless Client expressly requests credit and Accessi agrees in writing. Where credit is issued, it is valid for twelve months from the date of issue and is not transferable or redeemable for cash.

10. Duplicate and Erroneous Payments

Where Client makes a duplicate payment, an overpayment, or a payment against an invoice that has already been settled, Accessi will refund the excess in full, without deduction of any cancellation charge, within ten business days of identifying or being notified of the error.

Where a payment is received that cannot be matched to an Order or invoice, Accessi will contact the remitter to establish its purpose. Where the payment cannot be attributed within sixty days, it will be returned to the originating account, less any bank charges incurred.

11. Chargebacks and Payment Disputes

Client shall not initiate a chargeback, payment reversal, or dispute with a card issuer, bank, or payment provider without first submitting a request under Section 8 and allowing Accessi the response period set out in that Section.

A chargeback initiated in breach of this Section is a material breach of the Terms of Service. In such circumstances Accessi may:

• Submit this Policy, the Terms of Service, the applicable Order, delivery records, correspondence, access logs, and any other relevant evidence to the payment provider in defence of the transaction.
• Suspend all Services, withhold all Deliverables, and revoke any licence granted to Client in respect of a Deliverable for which payment has not been received in full.
• Recover from Client the disputed amount together with all chargeback fees, penalties, administrative costs, and reasonable legal and collection costs incurred.
• Decline to accept future engagements from Client.

Where a chargeback is initiated in respect of a Deliverable that has been delivered, Client’s licence to use that Deliverable terminates immediately, and continued use is unlicensed and unauthorized.

Where a chargeback is resolved in Accessi’s favour, the amounts recovered by Accessi remain payable by Client in accordance with the Order. Where a chargeback is resolved in Client’s favour on procedural grounds without a determination on the merits, Accessi reserves all rights to pursue the amount due.

12. Escalation

Where Client is not satisfied with a determination made under Section 8, Client may request a review by sending an email to lazar@accessi.biz with the subject line “Refund Appeal” within fifteen business days of the determination, stating the grounds of the appeal.

Accessi will review the appeal and issue a final written determination within fifteen business days. Where the parties remain in disagreement, the dispute resolution provisions of the Terms of Service apply.

13. Records

Accessi maintains records of Orders, payments, delivery, refund requests, determinations, and correspondence for the retention periods set out in the Privacy Policy. These records may be relied on in the event of a payment dispute, a chargeback, an audit by a payment provider or financial institution, or a legal proceeding.

14. Changes to This Policy

Accessi may amend this Policy from time to time. The current version is published at https://accessi.biz/ with the Effective Date stated at the top.

Amendments apply to Orders accepted on or after the date of publication. An amendment does not apply retrospectively to an Order already accepted, which remains governed by the version of this Policy in force on the date the Order was accepted.

A copy of the version of this Policy in force on the date of a particular Order is available on request to lazar@accessi.biz.

15. Contact

Refund, cancellation, and rescheduling requests, and any question regarding this Policy, should be directed to:

Company Name: Accessi LLC

Company Address: 30 N Gould St, Sheridan, WY 82801, United States

Email: lazar@accessi.biz

Website: https://accessi.biz/